If you used Priority Mail Express service, you may be able to request a refund.
#USPS LOST PACKAGE HOW TO#
Here's how to report a missing package, file a claim, and submit a refund request with USPS.
However, you'll have to have used a USPS insured mail service either purchased separately or included in your Priority Mail Express or Registered Mail service to do this. File for a refund or insurance claim: If all else fails, you can file a claim for a refund.Submit a missing mail search request: If your missing package isn't located within a week, you can then escalate the issue by submitting a missing mail request via the USPS website.Complete the USPS help request form: This initates a search at your local post office branch, where they may be able to locate the package and deliver it to you.If it's been over 24 hours and still no package, you've got a few options: In some rare cases, packages may show "delivered" but could take another 24 hours. First, you should track your package to see where your package is. Luckily, if the missing mail was sent using one of USPS's insured services, both senders and receivers are eligible to file a claim for a full refund - so long as you meet specific criteria.īefore you file a claim, however, there are a few other avenues to explore when it comes to locating the missing mail. When a parcel sent via the United States Postal Service gets lost in transit, customers and businesses can find themselves out of money and valuable goods.
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